Privacy Policy

This Privacy Policy ("Policy") describes how facai68 ("facai68", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or otherwise interact with the facai68 online casino and sports betting platform accessible at https://facai68.cam ("Platform").

facai68 takes its data protection obligations seriously. Whether you are a registered player in Kuala Lumpur, browsing our site from Penang, or depositing via Touch 'n Go eWallet from Johor Bahru, the same rigorous privacy standards apply to your data at all times.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. Use of the Platform constitutes your consent to the data practices described herein to the extent that consent is the applicable legal basis for processing. For other processing activities, your data is handled on the basis of contractual necessity, legal obligation, or legitimate interest as described in Section 4 below.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, or factors specific to physical, physiological, or economic identity.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or structuring.
• "Data Controller" means facai68, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of facai68 under a written contract.
• "KYC Data" means identity and address verification documents collected for Know Your Customer compliance, including government-issued identification and proof of address.
• "Cookies" means small text files placed on your device by the Platform to facilitate functionality, analytics, and session management.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.

facai68 collects Personal Data through several channels. The categories of data collected and their primary sources are set out below:

facai68 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, or religious beliefs, except where the collection of such data is strictly required for regulatory compliance purposes and is handled with heightened safeguards.

facai68 processes Personal Data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to provide you with our services, including account management, payment processing, and game access. Without this processing, facai68 cannot provide the Platform to you.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and financial record-keeping duties.
• Legitimate Interests: Processing carried out for facai68's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gambling monitoring, provided such interests are not overridden by your fundamental rights.
• Consent: Processing carried out on the basis of your freely given and informed consent, including the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Personal Data collected by facai68 is used for the following purposes:

• To create, manage, and maintain your facai68 Account, including authentication and security controls.
• To process deposits and withdrawals via your chosen Malaysian payment methods, including FPX online banking, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency transactions in USDT and BTC.
• To conduct KYC verification as required under applicable regulations, including verifying your identity, age (21+ requirement), and residential address.
• To deliver the Platform's gaming and sportsbook services, including personalising game recommendations and presenting odds relevant to your activity history.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other unlawful activities.
• To monitor and enforce responsible gambling obligations, including identifying patterns of behaviour that may indicate problem gambling and applying account protections proactively.
• To communicate with you regarding account-related matters, including transaction confirmations, security alerts, and responses to your support queries.
• To send promotional communications where you have consented to receive such communications, subject to your right to opt out at any time.
• To analyse Platform performance, user experience, and engagement patterns for the purpose of continuous service improvement.
• To comply with audit requirements, regulatory reporting obligations, and legal proceedings where applicable.

facai68 does not sell your Personal Data. We may share your data with the following categories of recipients under strict controls:

• Payment Service Providers: Financial institutions and payment processors (including Malaysian banking partners, e-wallet operators, and cryptocurrency exchange facilitators) as necessary to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and AML service providers engaged to perform document verification, sanctions screening, and politically exposed person (PEP) checks.
• Technology Service Providers: Cloud hosting providers, database management services, cybersecurity vendors, and analytics platforms that process data on our behalf under binding data processing agreements.
• Game Studio Partners: Software providers whose gaming content is accessible through the Platform may receive aggregated, non-identifiable gameplay data for licensing audit purposes.
• Regulatory and Legal Authorities: We may disclose Personal Data to governmental authorities, law enforcement bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of facai68, its players, or the public.

facai68 retains Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable statutory retention obligations. The following retention periods apply as a general guide:

Upon expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.

facai68 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption: All data in transit is encrypted via TLS 1.3. All stored data is encrypted using AES-256 at the database level.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis, enforced through role-based access control systems and regular privilege reviews.
• Two-Factor Authentication: Mandatory for all internal administrative access. Available to players as an optional security enhancement for their Accounts.
• Penetration Testing: The Platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate weaknesses before they can be exploited.
• Incident Response: facai68 maintains a documented data breach response procedure. In the event of a breach affecting your Personal Data, we will notify affected individuals and relevant authorities within required timeframes.

While facai68 maintains rigorous security standards, no system is entirely immune to risk. Players are encouraged to use strong, unique passwords for their Accounts and to enable two-factor authentication as an additional safeguard.

facai68 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to analyse usage patterns, and to improve your experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for core Platform functionality including session management, authentication, and security. These cookies cannot be disabled without impairing your ability to use the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — pages visited, session duration, and navigation paths. This data helps us improve the Platform experience for players across Malaysia.
• Preference Cookies: Store your language, display, and notification preferences so that the Platform behaves consistently across sessions.
• Responsible Gambling Cookies: Used to enforce session time reminders and other player protection tools that you have activated in your Account settings.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect Platform functionality. Analytics and preference cookies may be disabled without impairing core account features.

facai68 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of targeted advertising on third-party platforms.

In the course of operating the Platform, your Personal Data may be transferred to and processed in countries outside Malaysia by our service providers, including cloud infrastructure providers and technology partners with global operations. Where such transfers occur, facai68 ensures that appropriate safeguards are in place, including:

• Binding contractual clauses between facai68 and the recipient that impose data protection obligations equivalent to those described in this Policy.
• Transfer to countries or organisations that have received a determination of adequate data protection from relevant regulatory authorities.
• Application of technical safeguards — including encryption and pseudonymisation — prior to any international transfer, minimising the personal identifiability of transferred data.

You hold the following rights with respect to your Personal Data held by facai68. These rights are exercisable by contacting our support team as described in Section 15:

facai68 will respond to all verified data subject requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with prior notification to you of the extension and its reasons.

facai68 is strictly a platform for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals below this age. Age verification is a mandatory component of our registration process and is reinforced through our KYC procedures.

Where facai68 identifies or has reasonable grounds to suspect that a registered account belongs to an individual under 21 years of age, the account will be immediately suspended and all deposits refunded, subject to identity confirmation. Any winnings generated during such a period will be voided.

If you are a parent or guardian and believe that an individual under 21 has registered on our Platform without your knowledge, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action promptly.

facai68 may send you marketing communications — including promotional offers, bonus notifications, and platform news — via email or in-platform messaging, where you have provided your consent to receive such communications during the registration process or through your Account preferences.

You may withdraw your marketing consent and opt out of all promotional communications at any time by:

• Updating your communication preferences in your Account settings under the "Notifications" section.
• Clicking the unsubscribe link included in any marketing email sent by facai68.
• Contacting our support team directly with an opt-out request via live chat or email.

Withdrawal of marketing consent will not affect your ability to receive transactional and account-related communications, which are sent on the basis of contractual necessity and cannot be unsubscribed from while your account remains active.

facai68 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered players via email and a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

The effective date at the top of this Policy will be updated each time a revision is published. Your continued use of the Platform following the effective date of a revised Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Policy periodically. If any amendment is unacceptable to you, you have the right to request closure of your Account and withdrawal of your Real Money Balance prior to the effective date of the change.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the facai68 Data Team through the following channels:

• Live Chat: Available 24 hours a day, seven days a week, directly through the Platform. This is the fastest route for routine queries.
• Email: [email protected] — for formal data subject requests and privacy-related complaints. Please include your Account ID and a clear description of your request. We aim to acknowledge receipt within 24 hours and issue a substantive response within 30 days.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate your concern to a relevant data protection supervisory authority. We will provide guidance on the applicable authority upon request.